Top Hat Chimney Sweeps is a company specialized in chimney cleaning & repair, servicing the GTA region. Top Hat Chimney Sweeps wins this year its 7th Consumer Choice Award.
TORONTO, ON, June 11, 2019 /24-7PressRelease/ —
Q: What does being a consumer choice award winner mean to you? How did winning the Consumer Choice Award impact your business?
A: Winning the Consumer Choice Award makes us feel such gratitude towards our loyal customers. It means that our hard work and commitment to the industry over the years has not gone unnoticed by consumers, and gives us a great platform to continue serving the GTA’s chimney cleaning and repair needs.
Q: What makes your business unique in the market?
A: We are a family run business and pride ourselves on our customer service. We believe that corresponding with real people is the key to having customers feel confident in our services and employees. No automated responses or interactions, just a team of dedicated employees looking to create a positive and personal experience for consumers.
Q: What is the most recent example of how you have exceeded your client’s expectations on a job?
A: One of our most recent full chimney rebuilds seemed to truly exceed our customer’s expectations. Within a day of the customer requesting information, we had already provided him with a free estimate, quote, and work start date. We completed the job promptly and professionally and left the customer very satisfied. In addition, we were able to connect him with one of our trusted partners in the roofing industry to do additional jobs that he needed to be done.
Q: What is the next priority for your business?
A: My next priority for Top Hat Chimney is to continue to train my son and daughter, who both recently joined the family business. As I have now exceeded 40 years as Owner/Operator of the company, it is great to know that even once I retire my children will be there to maintain the high standards that I have set for the company over the years.
Q: What are the “core values” of your organization?
A: The core values of Top Hat Chimney are family, service, hard work, and dedication. The wonderful thing about running a family business is knowing that everyone involved is equally committed to the success and growth of the company.
Q: Where do the great ideas come from in your organization? (Team decisions, management decision etc.)
A: Here at Top Hat Chimney we are team players. Every great marketing, customer service, and advertising idea has resulted from teamwork and communication.
Q: What is one major decision you make on a daily basis?
A: One major decision that I make on a daily basis as Owner/Operator of the company is how to delegate responsibilities to my team. I work with some very talented, passionate, and dedicated individuals, and as a result, it can be tough to decide who would be best for each job or task. It’s not a bad problem to have, though!
GETTING TO KNOW STEVE SPRING:
If all jobs had the same pay and hours, what would you do?… Exactly what I’m doing now!
What hobby would you get into if time and money were not an issue?… I’ve been playing guitar since I was a teenager, and professionally part-time as an adult. If time was not an issue, I would definitely spend more of my day with my guitar.
What is your favourite quote?… “Whether you think can or think you can’t, you’re probably right”
Steve Spring | Owner/Operator at Top Hat Chimney Sweeps
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